Our firm provides occupational and organizational consulting services to public sector and private sector organizations across Canada, and elsewhere in the world. Our clients include governments, sector councils, professional associations, and companies of all sizes including multinationals.
National Occupational Standard (NOS) – New Standard Development
Occupations are clearly defined and formalized through the development of a National Occupational Standard. An NOS document lists the key tasks and/or skill sets necessary to work efficiently and effectively within an occupation. As a rule, NOS documents are organized into Blocks (families of tasks), Tasks, and Sub Tasks.
NOS documents are used by training providers to develop courses and programs, and by Certification Bodies to develop Certification programs for practitioners. We work with governments, sector councils, and industry associations to create National Occupational Standards for newly defined occupations.
National Occupational Standard (NOS) – Review and Updating
Changing technologies and demographics create new tasks…while making other tasks less important or obsolete. Every five years of so National Occupational Standards need to be reviewed to make sure they are current, and revised as necessary.
As with NOS development, we perform this work for and with governments, sector councils and industry associations.
Occupational Skills Analysis for Skilled and Semi Skilled Trades
Occupational Skills Analysis is normally conducted on a smaller scale than National Occupational Standards, and is not limited to defined occupations.
On a typical project, we would compile all the tasks performed by skilled and/or unskilled individuals working in one or more plants or facilities, and then rank the tasks in order of importance. As with NOA, the findings are used to create training programs or identify the collective skill sets of groups of workers.
We have conducted occupational skills analysis with workers across a variety of occupations in union and non union settings.
Organizational Skills Audits
Skills audits are a mechanism for identifying organizational skills gaps. Skills audits can provide organizations with a roadmap for achieving or maintaining competence in competitive industries and market places.
The specific mechanism we use to conduct skills audits depend on the situation.
DACUM Session Facilitation
Where appropriate we use the formal DACUM methodology as developed and taught by the Canadian Vocational Association (CVA). This is a rigorous, internationally recognized methodology for conducting occupational analysis that ensures validity.
Jeff Griffiths is a CVA member, has been trained in the DACUM process, and is part of the formal certification program for DACUM practitioners. Our Essential Skills specialist Claire Hall has also been trained in the DACUM process.
Essential Skills Profiling
The Government of Canada has defined a number of fundamental skills that (depending on the occupation) are required to work efficiently and effectively. NOS and NOA projects that are funded by the Government must address these Essential Skills.
Where Essential Skills profiling is a project requirement, we work with Claire Hall – one of the most experienced Essential Skills consultants in Canada. Claire has completed over 170 Essential Skills interviews, has created over twenty Essential Skills profiles, and holds a Certificate in ES profiling from Bow Valley College.
On the Job Training (OJT) and Mentoring Program Development
On the job training is a critical factor in effective skills training, and helps workers in all occupations to become efficient and effective as rapidly as possible.
We work with industry groups to develop formal OJT programs. Programs are pilot tested using small groups of mentors before being ‘rolled out’ to industry.
Personnel Certification and Accreditation Program Development and Auditing
Most occupations have related professional associations that seek to improve the credibility and/or efficiency of the occupation itself, and the practitioners working within the occupation. In many cases these associations or related organizations provide their members with a mechanism to become provincially or nationally certified.
We work with industry associations and other certifying bodies to review, maintain, and modify certification and accreditation programs. In some cases we help develop new certification programs for newly defined occupations.
If beneficial to the certifying body, certification programs can be made reasonably compliant with ISO Standard 17024 ‘Criteria for Accreditation of Personnel Certification Bodies’. In Canada, this protocol is published by the Standards Council of Canada and is called CAN-P-9.
Governance for Not for Profit Organizations
Many of the people serving on councils, boards, and other governance positions are not clear on their roles and responsibilities. We help small to mid sized organizations make their directors and councils more effective through governance reviews and workshops.
Research Related to Occupations
We conduct occupational research for organizations interested in learning about the skill sets required in emerging or evolving occupations.